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Shipping & Returns

Shipping

Shipping Methods

Soft Spa offers two delivery options via FedEx.

  • Standard shipping(default, free): Typically delivers in 4-6 business days
  • Express shipping: Typically delivers in 2-3 business days

The Soft Spa bidet will be sent with free Standard Ground shipping unless the customer chooses to pay for Express shipping.

Where can Soft Spa ship?

Soft Spa currently ships to the contiguous 48 states, as well as Hawaii/Alaska. Both residential addresses and business addresses are acceptable. Unfortunately, at this time Soft Spa cannot ship orders Internationally, to PO Boxes, to military addresses (APO/FPO/DPO Boxes), or to US Territories/Minor Outlying Islands (UM).

When can I expect my order?

Soft Spa makes every attempt to process and ship your order as fast as possible. Soft Spa orders typically ship within 24-48 hours of purchase, excluding weekends and holidays. Upon order completion, customers will receive an Order Number via the Order Confirmation Page, as well as an Order Confirmation email with FedEx tracking details, where you can track the estimated delivery of your order. Order deliveries are dependent on shipping method type. Please reference Shipping Methods for delivery windows.

Can I make changes to my order?

Due to the time sensitivity of our order process, Soft Spa cannot make changes or updates to orders at this time. For immediate Cancellations please contact our Consumer / Technical Services team and your cancellation request will be reviewed and processed on a case-by-case basis when possible. Soft Spa Technical Services can be reached at techsupport@softspabidet.com or by calling toll free to 1-833-966-0485 ext. (2). Orders which have been shipped or delivered can be returned via our Returns Policy, products returned must be in unopened condition to qualify for a return along with proof of purchase. All returns must have prior approval.

What happens if my order arrived damaged, or fails to arrive?

For damaged or lost orders please contact Soft Spa Technical Services to research and resolve your issue. Soft Spa Technical Services can be reached at techsupport@softspabidet.com or by calling toll free to 1-833-966-0485 ext. (2)

Returns

Soft Spa offers a 60-day return policy on our soft spa Electronic Bidets.

To receive a full refund product(s) must:

  • Be returned within 60 days of shipped date.
  • Be in original packaging, new and saleable condition, and have all materials (i.e., warranty, manual, accessories, etc.)
  • Have authorization from Soft Spa. Product returned without Return Merchandise Authorization (RMA) will be disposed of without a refund being issued.

Request Merchandise Authorization (RMA) for Return:

  • Locate confirmation order number on packing slip or email
  • Call 1-833-966-0485 ext. (2), email customer service at techsupport@softspabidet.com or chat online with a live representative.
  • Please have your packing slip and order number ready for our customer service representative for the fastest help.

Refunds on all sales order will be refunded through the original method of payment.

All customers are responsible for delivery charges unless Soft Spa Soft Spa has made a mistake on the order. Returns must be shipped through United States shipping companies (insurance is recommended); Soft Spa is not liable for damages incurred during shipping. The RMA number issued will include a return shipping address.

RMAs must be requested within 60 days of purchase and shipped within 74 days of purchase date. RMA will have return address.

In the event of physical damage during the return of your shipment, the product will not be eligible for a complete refund. All eligible returns will be at the discretion of Soft Spa. In the case where repairs are needed, all shipping, parts, and labor will be subject to cost unless otherwise determined.